English for the Hospitality Industry
Train your teams to
better welcome your guests

Develop your hotel staff’s language skills through professional, interactive training tailored to the hospitality and catering sectors.

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Take an English placement test

Training Objective

Tandem Training Center’s professional English courses aim to strengthen communication skills within hospitality teams to deliver internationally recognized service quality.
Each program is designed to be progressive, practical, and job-oriented, with real-life role plays and vocabulary directly applicable to professional situations.

Training Programs Adapted to Every Hospitality Role

Tandem offers specialized modules covering the five main areas of the hospitality industry:

Front Desk / Reception

Greet and assist guests confidently in English.

Housekeeping

Understand and respond effectively to guest requests.

Restaurant

Present menus, advise, and serve in English.

Kitchen

Master culinary vocabulary and explain dishes.

Spa

Present treatments, advise clients, and promote products.

Tailor-Made Training Eligible for TFP Funding

Tandem Training Center also designs customized programs based on your establishment’s specific needs.
- TFP funding is available for companies wishing to train their staff.

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Detailed Program Content

Front Desk English Training

  • Target audience: Front desk staff wishing to strengthen their English foundations.

  • Available levels: Beginner – Intermediate – Advanced (placement test required).

  • Program includes:

    • Simple and continuous tenses (present and past)

    • Common expressions and polite phrases

    • Welcoming guests, reservations, check-in / check-out

    • Handling phone calls and guest complaints

    • Providing information about services and the local area

    • Target audience:

      Hotel housekeeping staff wishing to improve their English and learn room-related vocabulary.

    • Available levels: Beginner – Intermediate – Advanced (placement test required).

    • Program includes:

      • Simple and continuous tenses (present and past)

      • Simple and complex sentences

      • Affirmative, negative, and interrogative forms

      • Common expressions

    • Vocabulary specific to hospitality:

      • Guest rooms and bathrooms

      • Bed and bath linen

      • Room and bathroom equipment

      • Hotel services and amenities

    • Target audience:

      Restaurant staff wishing to improve their English and master
      restaurant-specific vocabulary.

    • Available levels: Beginner – Intermediate – Advanced (placement test required).

    • Program includes:

      • Simple and continuous tenses (present and past)

      • Simple and complex sentences

      • Affirmative, negative, and interrogative forms

      • Common expressions

    • Vocabulary specific to the restaurant industry:

      • Dining room setup

      • Glassware, cutlery, dishes, and plates

      • Basic foods, fruits, vegetables, herbs, and spices

      • Culinary terms

      • Meats, fish, and seafood
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    • Communication skills:

      • Taking table reservations (in person or by phone)

      • Welcoming guests and seating them

      • Presenting the menu and describing dishes and preparation methods

      • Advising customers based on their preferences

      • Offering and serving wine

      • Ensuring guest satisfaction during the meal

      • Handling billing and payments

      • Managing complaints and providing appropriate solutions

    • Target audience:

      Kitchen personnel who wish to strengthen their English foundations and master culinary vocabulary.

    • Available levels: Beginner – Intermediate – Advanced (placement test required).

    • Program includes:

      • Simple and continuous tenses (present and past)

      • Simple and complex sentences

      • Affirmative, negative, and interrogative forms

      • Common expressions

    • Mastering culinary vocabulary:

      • Glassware, cutlery, dishes, and plates

      • Kitchen utensils

      • Basic foods, fruits, vegetables, herbs, and spices

      • Common cooking verbs

      • Meats, fish, and seafood

      • Sweet preparations

    • Explaining dishes, describing their preparation, and presenting the menu
      • Explaining a dish’s composition
      • Describing the menu
      • Describing how a dish is prepared
      • Talking about your professional background or the chef’s experience
      • Describing the type of cuisine offered in the establishment
      • Giving instructions to international colleagues
      • Writing and explaining a recipe
      • Introduction to dish translation

    • Target audience:

      Spa personnel wishing to strengthen their English foundations and master spa-related vocabulary.

    • Available levels: Beginner – Intermediate – Advanced (placement test required).

    • Program includes:

      • Simple and continuous tenses (present and past)

      • Simple and complex sentences

      • Affirmative, negative, and interrogative forms

      • Common expressions

    • Mastering spa vocabulary:

      • Parts of the body and common health issues

      • Cosmetic products

      • Treatments

      • Massages

      • Fitness equipment and their use

    • Welcoming a client and presenting spa services

      • Using correct terminology for the human body

      • Understanding and discussing health-related issues

      • Describing different beauty treatments and waxing services

      • Describing types of massages and techniques used

      • Giving advice based on skin type

      • Advising and selling cosmetic products

      • Describing fitness equipment and explaining how to use it

      • Providing health and beauty advice

      • Engaging in general conversation with clients

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Ready to Strengthen Your Team’s Language Skills?

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