English for the Hospitality Industry
Train your teams to
better welcome your guests
Develop your hotel staff’s language skills through professional, interactive training tailored to the hospitality and catering sectors.
Training Objective
Tandem Training Center's professional English courses aim to strengthen the communication skills of hotel staff to deliver internationally recognized quality service. Each program is designed to be progressive, practical, and career-oriented, with real-life scenarios and vocabulary directly applicable to the professional context.
Training Programs Adapted to Every Hospitality Role
Tandem offers specialized modules covering the five main areas of the hospitality industry:
Front Desk / Reception
Greet and assist guests confidently in English.
Housekeeping
Understand and respond effectively to guest requests.
Restaurant
Present menus, advise, and serve in English.
Kitchen
Master culinary vocabulary and explain dishes.
Spa
Present treatments, advise clients, and promote products.
Tailor-Made Training Eligible for TFP Funding
Tandem Training Center élabore également des programmes personnalisés en fonction des besoins de votre établissement.
Une prise en charge TFP est possible pour les entreprises souhaitant former leurs équipes.
Detailed Program Content
Front Desk English Training
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Public concerné : Personnel de la réception souhaitant consolider ses bases.
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Niveaux disponibles : Débutant – Intermédiaire – Perfectionnement (test de niveau préalable).
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Program includes:
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Simple and continuous tenses (present and past)
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Common expressions and polite phrases
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Welcoming guests, reservations, check-in / check-out
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Handling phone calls and guest complaints
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Providing information about services and the local area
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Housekeeping English Training
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Target audience:
Hotel housekeeping staff wishing to improve their English and learn room-related vocabulary.
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Niveaux disponibles : Débutant – Intermédiaire – Perfectionnement (test de niveau préalable).
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Program includes:
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Simple and continuous tenses (present and past)
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Simple and complex sentences
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Affirmative, negative, and interrogative forms
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Common expressions
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- Vocabulary specific to hospitality:
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Guest rooms and bathrooms
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Bed and bath linen
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Room and bathroom equipment
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Hotel services and amenities
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Restaurant English Training
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Target audience:
Personnel du restaurant souhaitant consolider ses bases de l’anglais et maîtriser
le vocabulaire spécifique à la restauration. -
Niveaux disponibles : Débutant – Intermédiaire – Perfectionnement (test de niveau préalable).
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Program includes:
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Simple and continuous tenses (present and past)
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Simple and complex sentences
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Affirmative, negative, and interrogative forms
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Common expressions
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- Vocabulary specific to the restaurant industry:
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Dining room setup
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Glassware, cutlery, dishes, and plates
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Basic foods, fruits, vegetables, herbs, and spices
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Culinary terms
- Meats, fish, and seafood
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- Communication skills:
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Taking table reservations (in person or by phone)
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Welcoming guests and seating them
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Presenting the menu and describing dishes and preparation methods
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Advising customers based on their preferences
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Offering and serving wine
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Ensuring guest satisfaction during the meal
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Handling billing and payments
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Managing complaints and providing appropriate solutions
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- Communication skills:
English for Kitchen Staff
Target audience:
Kitchen personnel who wish to strengthen their English foundations and master culinary vocabulary.
Niveaux disponibles : Débutant – Intermédiaire – Perfectionnement (test de niveau préalable).
Program includes:
Simple and continuous tenses (present and past)
Simple and complex sentences
Affirmative, negative, and interrogative forms
Common expressions
- Mastering culinary vocabulary:
Glassware, cutlery, dishes, and plates
Kitchen utensils
Basic foods, fruits, vegetables, herbs, and spices
Common cooking verbs
Meats, fish, and seafood
Sweet preparations
- Explaining dishes, describing their preparation, and presenting the menu
- Explaining a dish’s composition
- Describing the menu
- Describing how a dish is prepared
- Talking about your professional background or the chef’s experience
- Describing the type of cuisine offered in the establishment
- Giving instructions to international colleagues
- Writing and explaining a recipe
- Introduction to dish translation
English for Spa Staff
Target audience:
Spa personnel wishing to strengthen their English foundations and master spa-related vocabulary.
Niveaux disponibles : Débutant – Intermédiaire – Perfectionnement (test de niveau préalable).
Program includes:
Simple and continuous tenses (present and past)
Simple and complex sentences
Affirmative, negative, and interrogative forms
Common expressions
- Mastering spa vocabulary:
Parts of the body and common health issues
Cosmetic products
Treatments
Massages
Fitness equipment and their use
- Welcoming a client and presenting spa services
Using correct terminology for the human body
Understanding and discussing health-related issues
Describing different beauty treatments and waxing services
Describing types of massages and techniques used
Giving advice based on skin type
Advising and selling cosmetic products
Describing fitness equipment and explaining how to use it
Providing health and beauty advice
Engaging in general conversation with clients
