{"id":2053,"date":"2025-08-31T16:15:52","date_gmt":"2025-08-31T15:15:52","guid":{"rendered":"https:\/\/www.tandem-tunisie.com\/?page_id=2053"},"modified":"2026-01-23T00:56:53","modified_gmt":"2026-01-23T00:56:53","slug":"english-for-customer-care","status":"publish","type":"page","link":"https:\/\/www.tandem-tunisie.com\/en\/pour-les-professionnels\/professional-languages\/english-for-customer-care\/","title":{"rendered":"English for Customer Care"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2053\" class=\"elementor elementor-2053\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85715dd e-con-full e-flex e-con e-parent\" data-id=\"85715dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a92e11 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"9a92e11\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"690\" height=\"690\" src=\"https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/10\/shape-25.png\" class=\"attachment-large size-large wp-image-870\" alt=\"\" srcset=\"https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/10\/shape-25.png 690w, https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/10\/shape-25-300x300.png 300w, https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/10\/shape-25-150x150.png 150w, https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/10\/shape-25-600x600.png 600w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9875401 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9875401\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">English for Customer Care<br>Anglais professionnel du service client<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72be21f elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"72be21f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Am\u00e9liorez la qualit\u00e9 de votre relation client gr\u00e2ce \u00e0 un <strong>anglais clair, poli et efficace<\/strong>, adapt\u00e9 aux \u00e9changes t\u00e9l\u00e9phoniques, \u00e9crits et en face \u00e0 face.<\/p><p>Offrez une exp\u00e9rience client professionnelle et internationale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e2d09d e-con-full e-flex e-con e-child\" data-id=\"6e2d09d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30ddceb elementor-invisible elementor-widget elementor-widget-button\" data-id=\"30ddceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#english-for-customer-care\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander un devis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ae6359 elementor-invisible elementor-widget elementor-widget-button\" data-id=\"5ae6359\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/tandem.mtd-erp.com\/Tandem\/Questions\/testniveau\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Tester le niveau d\u2019anglais<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-096fc75 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"096fc75\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_mouse&quot;:&quot;yes&quot;,&quot;motion_fx_mouseTrack_effect&quot;:&quot;yes&quot;,&quot;motion_fx_mouseTrack_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"85\" height=\"37\" src=\"https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/10\/shape-11.png\" class=\"attachment-large size-large wp-image-873\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa3f490 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"fa3f490\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_mouse&quot;:&quot;yes&quot;,&quot;motion_fx_mouseTrack_effect&quot;:&quot;yes&quot;,&quot;motion_fx_mouseTrack_direction&quot;:&quot;negative&quot;,&quot;motion_fx_mouseTrack_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"159\" height=\"174\" src=\"https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/10\/shape-10.png\" class=\"attachment-large size-large wp-image-871\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88660e6 e-flex e-con-boxed e-con e-parent\" data-id=\"88660e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d52824d e-flex e-con-boxed elementor-invisible e-con e-child\" data-id=\"d52824d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bc9b55 e-con-full e-flex e-con e-child\" data-id=\"2bc9b55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcd4de4 elementor-widget elementor-widget-heading\" data-id=\"dcd4de4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Objectifs du cours<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5fd42f elementor-widget elementor-widget-text-editor\" data-id=\"f5fd42f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><p>Renforcer le vocabulaire et les expressions cl\u00e9s du service client<\/p><\/li><li><p>Communiquer avec aisance et professionnalisme avec des clients anglophones<\/p><\/li><li><p>G\u00e9rer les appels t\u00e9l\u00e9phoniques, emails et \u00e9changes \u00e9crits<\/p><\/li><li><p>Savoir guider les clients et r\u00e9soudre leurs probl\u00e8mes efficacement<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1173b7d e-con-full e-flex e-con e-child\" data-id=\"1173b7d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a9c384 e-flex e-con-boxed elementor-invisible e-con e-child\" data-id=\"2a9c384\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-24afdb9 e-con-full e-flex e-con e-child\" data-id=\"24afdb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f1b2ee elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7f1b2ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">M\u00e9thodologie p\u00e9dagogique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-366daa0 elementor-widget elementor-widget-text-editor\" data-id=\"366daa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3301\" data-end=\"3535\">Ce cours est bas\u00e9 sur une <strong>m\u00e9thode communicative et pratique<\/strong>, centr\u00e9e sur des situations r\u00e9elles de la relation client.<\/p><p data-start=\"3301\" data-end=\"3535\">L\u2019objectif est de d\u00e9velopper une <strong>communication efficace, courtoise et professionnelle<\/strong> en anglais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d4a014 elementor-widget elementor-widget-button\" data-id=\"8d4a014\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#english-for-customer-care\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander un devis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f3a3f1 e-con-full e-flex e-con e-child\" data-id=\"5f3a3f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2285525 elementor-widget elementor-widget-text-editor\" data-id=\"2285525\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les apprenants participent \u00e0 :<\/p><ul data-spread=\"false\"><li><p>des jeux de r\u00f4les (appels, r\u00e9clamations, demandes d\u2019information)<\/p><\/li><li><p>des simulations de conversations clients<\/p><\/li><li><p>des exercices d\u2019\u00e9criture professionnelle (emails, r\u00e9ponses clients)<\/p><\/li><li><p>un travail cibl\u00e9 sur la politesse, le ton et la clart\u00e9 du message<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c590568 e-flex e-con-boxed e-con e-parent\" data-id=\"c590568\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d733f88 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"d733f88\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3190fc5 e-con-full e-flex e-con e-child\" data-id=\"3190fc5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5eb3acd e-con-full e-flex e-con e-child\" data-id=\"5eb3acd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95107b6 elementor-widget elementor-widget-heading\" data-id=\"95107b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c0 qui s\u2019adresse ce cours ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f198bdb elementor-widget elementor-widget-text-editor\" data-id=\"f198bdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ce cours s\u2019adresse \u00e0 :<\/p><ul data-spread=\"false\"><li><p>agents de service client et centres d\u2019appels<\/p><\/li><li><p>charg\u00e9s de relation client\u00e8le<\/p><\/li><li><p>professionnels en contact r\u00e9gulier avec des clients internationaux<\/p><\/li><\/ul><p>Aucun pr\u00e9requis sp\u00e9cifique en dehors des bases de l\u2019anglais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8563a85 e-flex e-con-boxed e-con e-parent\" data-id=\"8563a85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b98c785 elementor-widget elementor-widget-menu-anchor\" data-id=\"b98c785\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"english-for-customer-care\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16657ca elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"16657ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Am\u00e9liorez votre communication client en anglais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6baaff8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6baaff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9veloppez des comp\u00e9tences linguistiques essentielles pour offrir un <strong>service client de qualit\u00e9 internationale<\/strong> gr\u00e2ce \u00e0 la formation <strong>English for Customer Care<\/strong> de Tandem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02cd8da e-con-full e-flex e-con e-child\" data-id=\"02cd8da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3c9e6 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"5f3c9e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"English customer care\" aria-label=\"English customer care\">\r\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2053\"\/>\r\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"5f3c9e6\"\/>\r\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"English for Customer Care \u2013 Anglais service client | Tandem\" \/>\r\n\r\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"2053\"\/>\r\n\t\t\t\r\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom et pr\u00e9nom\" required=\"required\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_b026800 elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b026800\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tFonction\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_b026800]\" id=\"form-field-field_b026800\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Votre poste\" required=\"required\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_9792695 elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9792695\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tEntreprise\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_9792695]\" id=\"form-field-field_9792695\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom d&#039;entreprise\" required=\"required\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_65c1086 elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_65c1086\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tTel\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_65c1086]\" id=\"form-field-field_65c1086\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Numero de t\u00e9l\u00e9phone\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Adresse email\" required=\"required\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_b829f89 elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b829f89\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tMode de paiement\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\r\n\t\t\t<div class=\"select-caret-down-wrapper\">\r\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\r\n\t\t\t<select name=\"form_fields[field_b829f89]\" id=\"form-field-field_b829f89\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\r\n\t\t\t\t\t\t\t\t\t<option value=\"S\u00e9lectionnez le mode de paiement\">S\u00e9lectionnez le mode de paiement<\/option>\r\n\t\t\t\t\t\t\t\t\t<option value=\"Paiement au centre (esp\u00e8ces)\">Paiement au centre (esp\u00e8ces)<\/option>\r\n\t\t\t\t\t\t\t\t\t<option value=\"Paiement au centre (cheque)\">Paiement au centre (cheque)<\/option>\r\n\t\t\t\t\t\t\t\t\t<option value=\"Virement bancaire\">Virement bancaire<\/option>\r\n\t\t\t\t\t\t\t<\/select>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\r\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\r\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander un devis<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/button>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/form>\r\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adaddde e-con-full e-flex e-con e-child\" data-id=\"adaddde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be57029 elementor-widget__width-initial elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"be57029\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"576\" src=\"https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/09\/illustration-3d-stylo-mettant-tiques-bleues-du-papier-768x576.png\" class=\"attachment-medium_large size-medium_large wp-image-660\" alt=\"\" srcset=\"https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/09\/illustration-3d-stylo-mettant-tiques-bleues-du-papier-768x576.png 768w, https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/09\/illustration-3d-stylo-mettant-tiques-bleues-du-papier-300x225.png 300w, https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/09\/illustration-3d-stylo-mettant-tiques-bleues-du-papier-1024x768.png 1024w, https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/09\/illustration-3d-stylo-mettant-tiques-bleues-du-papier-1536x1152.png 1536w, https:\/\/www.tandem-tunisie.com\/wp-content\/uploads\/2025\/09\/illustration-3d-stylo-mettant-tiques-bleues-du-papier.png 2000w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c9d84b e-con-full e-flex e-con e-child\" data-id=\"4c9d84b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-035071e elementor-widget elementor-widget-heading\" data-id=\"035071e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Pour une r\u00e9ponse imm\u00e9diate, appelez-nous :<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2757aed elementor-shape-circle elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-social-icons\" data-id=\"2757aed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-whatsapp elementor-repeater-item-421b543\" href=\"https:\/\/api.whatsapp.com\/send?phone=98336336\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Whatsapp<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-phone-alt elementor-repeater-item-92eb614\" href=\"tel:+21698336336\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Phone-alt<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc7d05c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fc7d05c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Petit rappel : places limit\u00e9es, inscrivez-vous t\u00f4t pour garantir votre session.<\/span>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>English for Customer CareAnglais professionnel du service client Am\u00e9liorez la qualit\u00e9 de votre relation client gr\u00e2ce \u00e0 un anglais clair, poli et efficace, adapt\u00e9 aux \u00e9changes t\u00e9l\u00e9phoniques, \u00e9crits et en face \u00e0 face. Offrez une exp\u00e9rience client professionnelle et internationale. Demander un devis Tester le niveau d\u2019anglais Objectifs du cours Renforcer le vocabulaire et les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":52,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2053","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>English for Customer Care \u2013 Anglais service client | Tandem<\/title>\n<meta name=\"description\" content=\"Apprenez \u00e0 communiquer efficacement avec vos clients en anglais : appels, emails et situations r\u00e9elles du service client.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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